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  Back office services

With five state of the art production centers with excellent infrastructure and communication facilities, we can undertake any of your back office service tasks with assured security, quality and reliability.

By entrusting SBL with all their back office tasks, companies have found key benefits as up to 50 % cost savings and a considerable increase in productivity

  Some of the services are:
Data entry from paper/Books with high accuracy and speed
Data entry from Image files in any format
Business Transaction Data entry like sales / purchase / payroll.
Data entry of E-Books
Data Entry - Yellow Pages and White Pages Keying
Data Entry and compilation from Web site
Data Capture / Collection
Business Card Data Entry into any Format
Data Entry from hardcopy/Printed Material into Ms Office
Strategic Data Entry into Software Program and application
Data Entry of Prospect into ACT2000 and ASAP.
Catalog Data Entry.
Data Entry for Mailing List/Mailing Label
Manu scripting typing in to word
Taped Transcription in to word.
Copy, Paste, Editing, sorting, Indexing Data in to any format.
Different type of Data Conversion
  Reconciliation of Bill :
Billing items are scanned, indexed, routed and verified to support the matching and review of these items to ensure conformity with a primary source. Automated responses and integration with the client's accounting system complete the solution.
  Processing of Claims :
A business rules-driven service to support the approval or denial process for insurance claims, Claims Processing integrates document management and automated workflow capabilities to account for routing, exceptions, correspondence and escalation of claims. Additional follow up with applicants and supplementary input via email, fax or white mail may also be incorporated into our solution.
  Contract Administration:
Signed customer contracts are scanned and routed to agents that perform electronic account creation, maintenance, updating, inquiries and account closure as the contract is fulfilled.
  Processing the Contract details:
Paper-based contracts are digitized, indexed, and routed, with a workflow that supports the vetting of legally binding materials. Contract processing also offers electronic electronic signature support.
  Processing of Customer Correspondence:
Whatever the customer's choice - email, white mail, fax or other form of correspondence, the SBL solution facilitates a timely response to the customer inquiry, inclusive of automated workflow, case management and routing and escalation capabilities.

  Entering the data manually:
Data Entry includes any manual process requiring data to be entered into a computer-based form. It involves indexing of source documents and routing to the appropriate person for input into downstream systems. Optical Character Recognition (OCR) and Image Character Recognition (ICR) may be incorporated to deliver additional value to the client.
  Document Management/Imaging:
SBL agents image and index paper or electronic documents, and facilitate document storage and retrieval allowing for searching and viewing the documents.
  Enrollment Processing:
SBL agents digitize and process paper-based applications and enrollments. We image and scan enrollment documents, index them and route them to process owners. Missing information is updated and the client is alerted to any exceptions or escalations. Enrollments are entered into the client's systems, and automated responses are issued.
SBL agents respond to customer requests for products, printed materials, or other items and interface with client processes to initiate delivery to the customer.
  Revenue Assurance:
To address the market reality of lost revenues due to data discrepancies and process inconsistencies, SBL offers the methodology and expertise to help our clients identify and correct these situations and to assure realization of all earned revenues.
  Revenue Assurance:
To address the market reality of lost revenues due to data discrepancies and process inconsistencies, SBL offers the methodology and expertise to help our clients identify and correct these situations and to assure realization of all earned revenues.
  Broadly, our back office services are categorized as:
  • New Business Services
    *Content Digitization services - 24/7 Customer provides content digitization services to help organizations from diverse industries such as publishing and universities address the challenges of archiving of historical documents and newspapers.
    * Application processing
    * Database reconciliation
    * Account verification, confirmation, opening
    * Mailer dispatch
    * Account opening & administration
    * Pre-screening / reviewing of applications
    * Writing and assembling of contracts
    * Document Issuance
  • Administrative Services
    * Claims processing
    * Account administration
    * Settlement
    * Data processing/ validation
    * Dispute resolution
    * Correspondence management
    * Service changes
    * Documentation/records maintenance
    * Account amendments and audit checks
    * Correspondence/statement generation
    * Customer data management
  • Finance & Accounting Services
    * Accounts reconciliation
    * Accounts payable
    * Bills reconciliation
    * Clearing and settlements
    * Liability processing
    * Processing of refunds
    * Adjustment and transfers
  Software Development
  Web Solutions
  Image Processing
  Data Conversion and Processing
  Data Transcription
  Document Management
  Real Estate
  Back office
  Knowledge Process
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